Negative Reviews Analyzer

Introduction

Negative Reviews Analyzer is a Reviews Analyst Agent actor designed to extract and analyze negative customer reviews from top review platforms like Tripadvisor, Trustpilot, Booking, Google Maps, and other platforms to be integrated.

It scrapes user reviews from business pages, filters out only the low-star reviews, and uses LLM-powered emotional tone analysis to cluster feedback into pain points and negative sentiment themes.

As a business owner, brand strategist, or data analyst, this tool offers actionable insights into customer dissatisfaction, and it empowers you to make smarter decisions and stay ahead of reputation risks.

---

Use Cases

• Brand Monitoring: Track and understand negative feedback for your business or competitors.
• Market Research: Reveal frustrations and recurring issues in your niche.
• Customer Experience Optimization: Prioritize user-expressed pain points for improvement.
• Reputation Management: Know what’s hurting your public image across major review platforms.
• Competitor Analysis: Reverse-engineer what customers dislike about others in your space.

---

How to Use

Step 1:

• Get Your Groq API Key - Visit https://console.groq.com/home
• Register or log in, and it is free to use for your analysis use case except in larger usage
• Click on API Keys in the dashboard.
• Generate a new key and copy it.
• Paste it into the groq_api_key field when setting up the actor.

🔐 Note: Your API key remains secure and encrypted. It is never visible to the actor creator or anyone else.

Step 2: Input Your Business URL

• Copy the review page URL from: Tripadvisor, Trustpilot, Booking, Google Maps
• Paste it into the business_url field.

Step 3: Set the Number of Pages to Scrape:

• Specify how many pages of reviews to analyze with the max_pages field.

Run the Actor and receive a JSON output that highlights the most common negative themes based on real user reviews.

---

Input Example

{
  "business_url": "https://www.trustpilot.com/review/majority.com",
  "max_pages": 50,
  "groq_api_key": "your_groq_api_key_here"
}

{
  "business_url": "https://www.tripadvisor.com/Attraction_Review-g187791-d192285-Reviews-Colosseum-Rome_Lazio.html",
  "max_pages": 50,
  "groq_api_key": "your_groq_api_key_here"
}

{
  "business_url": "https://www.google.com/maps/place/Great+Mall/@37.4157422,-121.8999869,17z/data=!4m8!3m7!1s0x808fcecafdb31371:0x9358407bfd6fb9dd!8m2!3d37.415738!4d-121.897412!9m1!1b1!16zL20vMDVjaF9w?entry=ttu",
  "max_pages": 50,
  "groq_api_key": "your_groq_api_key_here"
}

---

Output Sample

[
  { "theme": "poor customer service", "count": 3 },
  { "theme": "temperature issues", "count": 1 },
  { "theme": "poorly organised", "count": 1 },
  { "theme": "mass tourism", "count": 1 },
  { "theme": "ticketing issues", "count": 1 },
  { "theme": "poor service quality", "count": 1 },
  { "theme": "overcrowded", "count": 1 },
  { "theme": "ticket quality", "count": 1 },
  { "theme": "overall dissatisfaction with product or service", "count": 1 },
  { "theme": "platform or service issues", "count": 1 },
  { "theme": "disappointing experience", "count": 1 },
  { "theme": "unsafe stairs", "count": 1 }
]

---

Feature Requests or Custom Builds?

This actor is actively maintained. Have an idea or a special request? Reach out - lead.gen.labs.1@gmail.com