🔍 Trustpilot Scraper

Transform your market intelligence with our Trustpilot scraper! Whether you're analyzing customer feedback, monitoring brand reputation, or conducting competitor research, this tool efficiently collects and structures Trustpilot reviews data. Built for performance and reliability, it handles multilingual content and various Trustpilot domains with ease.

💎 Why Choose Our Trustpilot Scraper ?

• Complete company data collection (overall rating and number of reviews)
• Detailed user reviews collection
• Smart sentiment analysis (positive/neutral/negative classification based on ratings)
• Ultra-fast scraping execution
• Multi-company support up to 5 companies

✨ What You'll Get

💬 Review Data Structure

Field	Description
company	Company name (from official TrustPilot display name)
companyDetails	Array containing company information:
- totalReviews	Total number of reviews for the company
- globalRating	Overall company rating (1-5 scale)
- ratingDetails	Detailed statistics for each rating (1-5 stars) with number of reviews and percentage
- categories	Array of company categories from breadcrumb navigation
reviewRating	Individual review rating (1-5 scale)
reviewSentiment	Review sentiment classification (positive/neutral/negative)
reviewTitle	Title/headline of the review
reviewText	Complete review content
reviewDate	Array containing formatted date (MM/DD/YYYY) and timestamp
reviewDetails	Array containing:
- isVerified	Boolean indicating if the review is verified
- reviewer	Name of the reviewer
- location	Country code of the reviewer
- reviewCount	Number of reviews written by the reviewer
- experience_date	Experience date (formatted and timestamp)
- companyReply	Company response details (if any):
- company	Name of the company replying
- date	Date of the reply
- message	Content of the company's response

🚀 Performance Features

⚡️ Lightning Fast:

• Concurrent page processing
• Optimized resource usage
• Batch data saving

🛠️ Smart Handling:

• Automatic URL standardization
• Support for all Trustpilot domains
• Intelligent pagination
• Multi-company processing (up to 5 companies)

🌍 Global Coverage:

• Works with any country domain
• Captures reviews in all languages
• Standardizes output format

📋 Quick Start

Input Parameters

Parameter	Type	Default	Description
urls	array	required	List of Trustpilot review URLs (max 5)
maxReviews	number	20	Number of reviews to collect per company

Input Example

1{
2    "maxReviews": 10,
3    "urls": [
4        {
5            "url": "https://www.trustpilot.com/review/www.amazon.com",
6            "method": "GET"
7        }
8    ]
9}

Output Example

1[
2  {
3    "company": "Amazon",
4    "companyDetails": [
5      {
6        "totalReviews": 14982
7      },
8      {
9        "globalRating": 1.7
10      },
11      {
12        "ratingDetails": [
13          {
14            "stars": 1,
15            "numberOfReviews": 9522,
16            "percentage": "63%"
17          },
18          {
19            "stars": 2,
20            "numberOfReviews": 760,
21            "percentage": "5%"
22          },
23          {
24            "stars": 3,
25            "numberOfReviews": 771,
26            "percentage": "5%"
27          },
28          {
29            "stars": 4,
30            "numberOfReviews": 1598,
31            "percentage": "10%"
32          },
33          {
34            "stars": 5,
35            "numberOfReviews": 2544,
36            "percentage": "17%"
37          }
38        ]
39      },
40      {
41        "categories": [
42          "Electronics & Technology",
43          "E-commerce",
44          "Marketplace"
45        ]
46      }
47    ],
48    "reviewRating": 1,
49    "reviewSentiment": "negative",
50    "reviewTitle": "AMAZON MARKETPLACE OUT",
51    "reviewText": "Surtout, n'achetez pas sur le marketplace d'Amazon. Leurs vendeurs utilisent UPS pour les livraisons. Et comme ça les ennuis de livrer à domicile, UPS mets automatiquement les colis en point relais. Alors que vous avez payez RENDU DOMICILE; Inutile de les contacter, le vendeur et UPS se renvoient la balle. Et quand au remboursement, c'est plus qu'aléatoire. MEFIEZ-VOUS",
52    "reviewDate": [
53      {
54        "formatted": "02/15/2025"
55      },
56      {
57        "timestamp": 1734480000000
58      }
59    ],
60    "reviewDetails": [
61      {
62        "isVerified": true
63      },
64      {
65        "reviewer": "Jean D."
66      },
67      {
68        "location": "FR"
69      },
70      {
71        "reviewCount": 3
72      },
73      {
74        "experience_date": [
75          {
76            "formatted": "02/10/2025"
77          },
78          {
79            "timestamp": 1734048000000
80          }
81        ]
82      },
83      {
84        "companyReply": {
85          "company": "Reply from Amazon",
86          "date": "Feb 12, 2025",
87          "message": "Bonjour Jean, nous sommes désolés pour cette expérience. Notre équipe va vous contacter rapidement pour résoudre ce problème de livraison. Cordialement, L'équipe Amazon"
88        }
89      }
90    ]
91  }
92]

💡 Pro Tips

• Process up to 5 companies simultaneously
• Each company can have its own review limit
• All reviews are collected chronologically
• Works with any Trustpilot domain (fr, uk, de, etc.)
• Automatic language detection and processing
• Consistent data format across all companies

🔒 Reliability & Performance

• Concurrent processing of multiple companies
• Smart rate limiting per domain
• Efficient resource management
• Robust error handling

🤝 Support

Need help? Have questions? We're here to help! Open an issue or reach out to our team.