All Social Media Video Downloader avatar

All Social Media Video Downloader

Try for free

3 days trial then $10.00/month - No credit card required now

Go to Store
All Social Media Video Downloader

All Social Media Video Downloader

wilcode/all-social-media-video-downloader
Try for free

3 days trial then $10.00/month - No credit card required now

All Social Media Video Downloader API allows easy extraction of video links from platforms like Facebook, Instagram, Twitter, TikTok, YouTube, etc.

LT

Unable to retrieve video information — Proxy error persists

Open

althogroep opened this issue
3 days ago

Hi there! I’m using your “All Social Media Video Downloader” actor in Make.com. Even though it used to work before, I now consistently get the following error: "ERROR fetching video info" "ERROR Unable to retrieve video information. Changing the proxy might resolve the issue."

I have tried:

Setting useApifyProxy = false. Changing apifyProxyGroups to ["RESIDENTIAL"], ["BUYPROXIES"], or leaving it empty. Switching countries (e.g., "US", "BE", "CA"). Ensuring the video is publicly accessible. Despite these attempts, the error persists on multiple videos. Could this be a recent change in the Actor or a specific blocking by the platform? Any suggestions or updates would be greatly appreciated.

wilcode avatar

Hello,

I apologize for the issue you encountered while running the actor.

Please let me know the exact platform you are using for the download (like YouTube or TikTok...) and provide any additional information if possible, so I can try again and resolve the issue.

Thank you.

Developer
Maintained by Community

Actor Metrics

  • 50 monthly users

  • 15 stars

  • >99% runs succeeded

  • 1.9 hours response time

  • Created in Jul 2024

  • Modified a month ago