Dun & Bradstreet Scraper
3 days trial then $25.00/month - No credit card required now
Dun & Bradstreet Scraper
3 days trial then $25.00/month - No credit card required now
Effortlessly extract valuable company information, financial projections, industry insights, and more from the extensive Dun & Bradstreet commercial database. Dive deep into the D&B Data Cloud, Business Directory, articles, companies, and industries with customized search terms.
It does not crawl all data when I enter multiple links
Closed
I entered 34 url links to crawl. It crawls the whole page when entered one link only but it does not crawl the whole link when multiple links entered.
Hey there,
Thank you very much for reaching out. Can you please send your Run ID so that we can investigate what went wrong there? If you do not want to share it publicly, you can close this issue and reopen it with the Run ID. In that way, it will be only shown between us.
Best
Hey again,
Closing the issue due to the inactivity. Feel free to open a new issue, whenever you are in need.
Best
Avci
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Avci
can you please confirm that you received my response?
Hey again!
Yes we have received your response, and the Engineering team has already started the investigation.
Best
Hey again,
We just deployed a new version to resolve this problem. Can you please double-check if everything is working well for you?
Best
Avci
Can you please refund the usage credits I used so I can restart the crawl?
Hey again,
The refund can be only done by the Apify team. Please reach out to the Apify Support, and let them know about this issue. They will handle the rest.
For the Apify Team; we approve the refund. Please proceed.
Best
Hey again,
The refund can be only done by the Apify team. Please reach out to the Apify Support, and let them know about this issue. They will handle the rest.
For the Apify Team; we approve the refund. Please proceed.
Best
Avci
Hello,
Alina from Apify customer service suddenly disappeared when I asked for the refund. Can you please help me to get a refund or crawl the missing data?
Hey again!
That's sad to hear. Unfortunately, we do not (and cannot) scrape data on behalf of the users. We will contact the Apify team immediately, and let them know about this situation. I will keep the issue open and return when we get news from them.
Best
Hey, Zuzka from Apify, sorry for the delay, I will have the $13 refunded during tomorrow.
Avci
Thank you for your reply. Please note total credit that I spent for this crawl was $33. Not $13.
Closing the issue for tracking purposes on our end. You can continue with the conversation without a problem.
Hey Avci, We refunded the usage but not the rent as I supposed you would still use it, you wouldnt/didnt?
Avci
Hi Zuzka, I was hoping to try the platform but I was being charged both with rent and usage. I'd like to only pay for the usage that I'll make but not the rent during trial. As you'd remember, actor that I tried did not perform well so I'd like to try before paying the rent.
Avci
Kindly let us know asap. We would like to proceed.
Avci
Hello epctex,
I'm currently running the actor on the multiple links again. Can you please check in order not to have the same isssue again?
Hey Avci,
Let's continue with the conversation over the new issue you created. Closing this one.
Best
Avci
Hi Zuzka,
I would like to try the platform which was not possible until today. Therefore instead of offering credits for the usage and rent, I'd like to receive a refund. I tried the platform however the actor that I'm trying to use still did not provide what I needed. Therefore I would not need credits, I need the refund for the total payment I had done so far. Only actor that I benefited was for Apollo.
Avci
Zuzka?
Is everything resolved here?
Closing this due to inactivity. Feel free to reopen if needed. Also, you can continue the communication with the Apify Team via Discord or the right blue button on the screen.
Best
epctex
